cv66's Privacy Policy

Introduction and Scope

cv66 is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy ("Policy") applies to the cv66 website, mobile application, and all related services.

The purpose of this policy is to clearly inform you what kind of data cv66 collects, how that data is processed, and what steps we take to protect your personal information. Please read this policy carefully before using cv66's services.

This privacy policy is linked to cv66's Terms and Conditions, and together both documents form the legal basis of your relationship with cv66. In the event of any dispute, cv66's interpretation of this policy shall be considered final.

Data We Collect

When you register an account and use services on cv66, the following types of information may be collected from you:

2.1 Information You Provide Directly

• Full name, date of birth, and national ID number (for identity verification)
• Mobile number, email address, and general location information
• Financial transaction details — records of deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
• Your chosen username and password (password stored in encrypted form)
• Information and messages provided when seeking support via live chat or email

2.2 Automatically Collected Information

• IP address, device type, and operating system
• Browser information, referral URL, and time spent on the site
• Logs of which pages you visited and which games you played
• Login time, logout time, and session-related data

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, cv66 may occasionally receive limited information from external verification service providers. This information is used solely for security and compliance purposes.

Use of Data

cv66 uses collected data for the following legitimate purposes:

• To create, manage, and complete verification of your account
• To process financial transactions including deposits and withdrawals
• To personalise services based on your gaming history and preferences
• To determine eligibility for bonuses, promotions, and VIP benefits
• To provide customer support via live chat and email
• To prevent fraud, money laundering, and other unlawful activity
• To identify and resolve technical issues on the platform
• To improve service quality and develop new features
• To send notifications about important policy changes or service updates

cv66 does not use your data for marketing or promotional purposes without your consent. You may opt out of marketing communications at any time.

Cookies and Tracking Technology

The cv66 website uses cookies and similar technologies to improve your browsing experience and to help the site function properly.

4.1 Essential Cookies

These cookies are essential for the basic functionality of the site. Their main functions are to maintain login sessions, verify security tokens, and save language preferences. Disabling these cookies will prevent the site from working correctly.

4.2 Analytics Cookies

Analytics cookies collect information about which pages are used most, which games are popular, and where users encounter problems — data that is used to improve the platform. This information is collected anonymously.

4.3 Cookie Management

You can control or delete cookies from your browser settings. However, please note that disabling essential cookies may make it difficult to log in to your cv66 account.

Data Sharing and Disclosure

cv66 does not sell your personal data to third parties. However, data may be shared in the following limited circumstances:

5.1 Service Partners

Only the information necessary to operate their services is shared with game providers (such as Pragmatic Play, PG Soft, Evolution, JILI), payment processors, and identity verification agencies. These partners are contractually bound to uphold cv66's privacy standards.

5.2 Legal Obligations

cv66 may be required to disclose information in response to a court order, a request from an investigative authority, or the requirements of applicable law. In such circumstances, we will attempt to notify you to the extent permitted by law.

5.3 Business Transfers

In the event of a business merger or restructuring, your data may be transferred to the new entity, which will also be committed to upholding the standards of this privacy policy.

Data Security Measures

cv66 takes industry-standard technical and organisational measures to protect your personal and financial data:

• SSL (Secure Socket Layer) encryption — all data transfers between the site and your device are encrypted
• Passwords and sensitive data stored in hashed and encrypted form
• Two-factor authentication (OTP) available for account security
• Regular security audits and vulnerability testing
• Restricted staff access — only authorised personnel can access relevant data
• Automated monitoring to detect suspicious activity

No method of transmitting data over the internet is 100% secure. cv66 is committed to ensuring the highest level of protection, but a guarantee of complete security is not possible. Keeping your password confidential and avoiding logging in from unfamiliar devices are also important steps you can take to protect yourself.

Your Rights

Every member registered with cv66 has the following rights regarding their own data:

7.1 Right to Access Data

You may request a copy of the personal data cv66 holds about you. This request can be made by email, and cv66 will respond within a reasonable time.

7.2 Right to Correct Data

If any information stored in your profile is incorrect or incomplete, you may request that it be corrected. Most information can be updated directly by you from your account settings.

7.3 Right to Delete Data

In certain circumstances, you may request to close your account and have your personal data deleted. However, financial transaction records and data required for legal compliance must be retained for a specified period.

7.4 Right to Restrict Processing

You may request that the use of your data be stopped or restricted for specific purposes. cv66 will consider such requests where they do not conflict with the provision of the site's services.

To exercise any of the above rights, please contact the cv66 support team. Visit the Responsible Gaming page for detailed information on setting account limits and taking a voluntary break.

Data Retention

cv66 retains your data only for as long as it is needed to provide services or meet legal obligations:

• Active account data — retained for as long as the account remains active
• Financial transaction records — at least five years (for legal compliance)
• Customer support messages — up to three years
• Gaming logs and activity records — up to two years
• Fraud prevention data may be retained for a set period even after account closure

Once the specified period has passed, data is securely deleted or anonymised so that you can no longer be identified.

Protection of Minors

All cv66 services are strictly for individuals aged 21 and above. Minors are completely prohibited from opening an account or using any of the services.

cv66 does not knowingly collect data from any minor. If a user provides false information about their age to open an account and cv66 becomes aware of this, the account will be closed immediately and the relevant data will be deleted.

If a parent or guardian believes their child has opened an account on cv66, please notify our support team immediately.

Policy Changes

cv66 may update this privacy policy at any time. You will be notified of significant changes by email or via a notice on the site. The "Last updated" date at the top of the policy always indicates the current version.

Continuing to use the site after any changes will be taken as your acceptance of the updated policy. You have the right to close your account if you do not agree to a policy change.

To learn more about cv66's other policies and rules, read the About Us page, where the platform's goals and scope are discussed in detail.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact the cv66 support team:

After a privacy complaint is submitted, cv66 will try to respond within a reasonable time and take steps to resolve the issue. For general questions, you can also visit our Frequently Asked Questions (FAQ) page.